Exchange Policy – Yumna Clothing

Hassle-Free Returns and Exchanges

Exchange Policy:

No exchange or refund policy applies to sale items.
Products bought from Yumna Clothing's online store can be exchanged within 14 days of purchase. The products must be in their original, unused condition, with an attached price label and accompanied by the invoice.
Please be aware that the product color may vary due to differences in laptop screen settings and photographic lighting. The product description on our website will specify all fabric pieces or patches included in the product.
There is no additional charge for exchanging the same article, but availability is subject to stock.
If you choose to exchange for a different article, any additional cost associated with the exchange will be the responsibility of the customer.
Custom orders are not eligible for exchange or refund.

Exchange Procedure:

To initiate an exchange, please contact our customer service team via email at info@yumnaclothing.com or call us at +92 3213700087, providing your order number.
Customers will be responsible for shipping the items back to the address provided by our team.
In the case of a faulty/incorrect item delivered to you, we will reimburse the return shipping cost in the form of an online credit voucher.
For the exchange of a non-faulty item, the customer will cover the return shipping cost, as well as any exchange charges determined by our team.
We will issue a credit voucher or arrange for the desired exchange item once we receive your returned items.

Refunds:

At Yumna Clothing, customer satisfaction is our priority.
If you're not happy with your order, you may request a refund under the following conditions:

Refunds are only offered if:

You received a damaged, defective, or incorrect item.
You paid in advance, but the product was not delivered as promised or is not worth the value paid.
The item is unused, unwashed, and returned in its original packaging with tags.
Refund requests must be made within 7 days of receiving your order.
To request a refund, please email us at [your email] with your order number, photos of the item, and a brief explanation.
Once approved, refunds will be processed within 5–7 business days and issued to your original payment method.
International customers will be refunded in PKR (Pakistani Rupees), regardless of the original currency used.

Please note:

Order Cancellation:

You may cancel an order before it is confirmed or processed. Once the order is shipped, our 'Exchange Policy' applies.
Yumna Clothing reserves the right to cancel or amend an order for various reasons, including item unavailability or declined payment.